By implementing the program, you know that you have addressed the concerns of the employees in dealing with this problem.

You have contributed to a safer workplace and have allowed others to make a similar contribution.

You have reduced the risk of a workplace violence incident and have provided a means by which employees can help impede and avoid incidents.

What the prevention program involves...

Education

We provide training for supervisors that:

• Enable them to recognize dangerous and potentially dangerous situations and to be able to react appropriately.
• Teach how these situations can be avoided or defused, whether these situations resulted from the actions of employees, clients, or third parties.
• Stress the importance of keeping open communication about these problems, or potential problems, and acting appropriately and immediately when these issues come to their attention.

We provide familiarization sessions for employees that include:

• Teaching them about workplace violence.
• Stressing the employer's policy regarding workplace violence.
• Giving them skills in dealing with potentially dangerous situations.
• Enabling them to make observations about potentially dangerous situations.
• Providing a means by which employees can inform management as to dangerous or potentially dangerous situations, so that appropriate action can be taken.

Communication

We implement our ActionLine™, a toll-free help service, to take anonymous reports of potentially dangerous behavior, and refer these reports for safe resolution.

Preparation and Response

We provide assistance to employers in putting together a crisis management team and in dealing with potentially dangerous situations. We assist employers in resolving reported issues or in dealing with situations which have the propensity for trouble.